FAQ

We hope you enjoy shopping at Good Life Vault.  Please review our list of Frequently Asked Questions below.  If your question isn't answered here please send an email to support@goodlifevault.com and we'll get back to you as soon as we can.

Note: For any orders for our products placed directly through Amazon.com, refer to Amazon's policies and procedures.  The information listed below are for orders placed through GoodLifeVault.com.

How long are shipping times?

Generally, shipping averages between 5-20 business days from data of order fulfillment.  We're doing our best, but sometimes there are delays in the current environment.  Full shipping info can be found here.

Where is my order?

You can track your order here.  Please note customers are responsible for any customs and tax charges for their order.

Something is missing from my order. What can I do?

While we strive for perfection in our shipping process. Mistakes can very rarely happen. If this happens, please contact support@goodlifevault.com and we will work to make things right.  Please send a photo of what DID come in the box/envelope for verification purposes. (We know if the item didn't come at all, you can't take a photo. Thanks for your cooperation!)

Amendments and Cancellations

If you need to make changes to your order please contact us within 24 hours of placing the order.

We can change: Delivery details, name, email, phone number

Cancellations: You must contact us within 24 hours. We cannot cancel your order once it has already shipped. You can view our full return policy here.